Your Voice. Your Impact!
Support and develop your community.
Let’s Act is a mobile app designed to empower citizens by providing real-time ratings on municipal service delivery.
Let’s Act makes it easy to share your experiences, see how others feel, and keep leaders on their toes. Because great service delivery shouldn’t be a mystery!
Stronger Together
Real change starts when communities come together. Join hands, take action, and make a difference—because your voice matters.
the Power of Let’s Act
Features to Drive Change
Take charge of your community by staying informed, reporting issues, and engaging with local leaders. Let’s Act makes it easy to track service delivery and hold municipalities accountable—all in one app. With innovative tools at your fingertips, you can make a real impact and help create a better future for your community.
Reliable Power for All
Monitor electricity supply and rate local service quality, from load-shedding to infrastructure improvements.
Better Roads Safer Travel
Evaluate local road conditions, report issues, and demand timely repairs for smoother journeys.
Ensuring Clean Water Access
Track municipal efforts in providing reliable, clean water. Rate service delivery and hold local authorities accountable.
Be the Change you want to see
Every action counts in building a better future. Take a stand, speak up, and drive real impact in your community.
Take Action in 3 Simple Steps
Getting involved in your community has never been easier! With Let’s Act, you can quickly report issues, track service delivery, and engage with decision-makers—all in just a few taps. Here’s how:
Frequently Asked Questions
Find quick answers to the questions we get asked most often.
Let’s strengthen civic action:
- Share reference numbers with communities to increase follow-up pressure.
- Use Letsact’s communication tools to collectively escalate unresolved matters.
- Engage with ward councillors directly to promote accountability.
- By offering direct communication, reliable reporting mechanisms, and community-supported tracking, Letsact empowers citizens and councillors alike to foster transparency and better service delivery in local governance.
In emergencies (e.g., major bursts, power outages, sewage backups), report through the standard channels. Letsact will assist by providing:
- Direct links to the appropriate emergency services.
- Escalation tips if responses are delayed.
Letsact provides:
- Real-time tracking of your reported issues. (App feature launching soon)
- Notifications on response status and escalation paths. (App feature launching soon)
- Option to notify your local councillor if no action has been taken.
To ensure a fast and accurate response:
- Always request a reference number for follow-up.
- Provide clear location details, including ward or street name.
For utility matters, include:
- Water: Meter/stand number (if available).
- Electricity: Account/meter number, pole number.
You can report issues related to water, electricity, potholes, sewage, and more through Letsact, which connects you directly or provides the right contacts:
| Issue Type | Who to Contact & How to Report |
|---|---|
| 💧 Water Issues | Johannesburg Water Call Centre: 011 688 1699 / 0860 562 874 (Option 3) Email: fault@jwater.co.za Platform: City of Johannesburg, Fix Local |
| ⚡ Electricity Outages | Eskom: 08600 37566 (08600 Eskom) Use Alfred Chatbot or MyEskom AppCity Power: 0860 562 874 (Option 2) Online Portal: City Power |
| 🚧 Potholes & Road Issues | Johannesburg Roads Agency (JRA) Hotline: 0860 562 874 Email: hotline@jra.org.za Platform: Fix Local |
| 🚮 Sewer & Waste Issues | City of Johannesburg Call: 0860 562 874 Email: joburgconnect@joburg.org.za Platforms: eServices Joburg, Fix Local |
| 🏙️ City-Related Queries | City of Johannesburg Call Centre 0860 Joburg / 0860 562 874 (Available 24/7) Platform: eServices Joburg |
We’ve integrated several key features based on user feedback:
Ward Councillor Portal: Councillors can manage their ward duties efficiently. (App feature launching soon)
Central Communication Hub: Direct messaging between community members and councillors. (App feature launching soon)
Admin Portal for Reports: Streamlines access to reporting and analytics for both officials and citizens.
Letsact is both a web-based platform and mobile app designed to directly connect community members with their local ward councillors. Our goal is to foster accountability, enhance communication, and empower citizens to engage effectively with municipal services and representatives.
Get in Touch
Use the Information Below to Contact Us
+27 82 372 3587
support@letsact.co.za
info@letsact.co.za
finance@letsact.co.za